Returns & Refund Policy – By Nuvara Outlet

At By Nuvara Outlet, customer satisfaction is important to us.
This Returns & Refund Policy explains the conditions, process, and timelines related to returns and refunds.

By placing an order on bynuvaraoutlet.com, you agree to the terms below.

1) Business Information

Trading name: By Nuvara Outlet
Legal entity: NUVARA
SIRET (French business ID): 992 271 445 00015

Business Address:
27 Rue du Maréchal Joffre
77270 Villeparisis, France

Customer Service:
Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01
Monday to Friday: 9:00 AM – 6:00 PM (Paris time)

2) Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

  • The return request must be submitted within 14 days of delivery (unless otherwise stated).

  • The item must be returned in its original condition, unused, and with all original packaging (if applicable).

  • All included accessories, tags, certificates, and documents must be returned with the product.

  • We reserve the right to refuse a return if the item is returned in an unacceptable condition.

Important: Some products sold on our store may be pre-owned (second-hand) items. The condition of each item is stated on the product page.

3) Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • items that have been worn, used, or damaged after delivery

  • items returned without original packaging (if applicable)

  • items marked as final sale / non-returnable (when clearly stated on the product page)

If you have any questions, please contact us before placing your order.

4) How to Request a Return

To request a return, please contact us before sending any item back:

Email: contact@bynuvaraoutlet.com

Please include:

  • your order number

  • your full name

  • the item(s) you wish to return

  • the reason for return (optional, but helpful)

  • photos (required if the item is damaged or incorrect)

We will provide return instructions and the return address after reviewing and approving your request.

5) Return Shipping Costs

Unless the return is due to our mistake (wrong item, damaged item, or defective product), return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service, as we are not responsible for lost return parcels.

International returns (outside the EU): any customs duties, import taxes, or fees related to the return shipment remain the customer’s responsibility.

6) Damaged, Defective, or Incorrect Items

If you received:

  • a damaged item

  • a defective item

  • the wrong item

Please contact us within 48 hours of delivery and provide:

  • your order number

  • clear photos of the item and its packaging

We will review the situation and offer an appropriate solution, such as:

  • replacement (if available)

  • partial refund (if applicable)

  • full refund once the return is received and inspected

7) Refund Processing Time

Once your return is received and inspected, we will notify you by email.

If approved:

  • refunds will be issued to the original payment method

  • the processing time is typically 5 to 10 business days, depending on your bank or payment provider

Please note that original shipping fees are non-refundable, unless the return is due to our mistake.

8) Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

  • If your order has not yet been shipped, we may be able to cancel it.

  • If the order has already shipped, it must follow the standard return process.

9) Exchange Policy

We do not guarantee direct exchanges.

If you would like to exchange an item, we recommend placing a new order and requesting a return for the original item (subject to our return conditions).

10) Contact

For any questions regarding returns or refunds, please contact us:

Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Paris time)