FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to By Nuvara Outlet.
Below you will find answers to the most common questions about orders, shipping, returns, payments, and customer support.
If you need further assistance, please contact us: contact@bynuvaraoutlet.com
1) Orders
Q1: How do I place an order?
Simply add your items to the cart, proceed to checkout, enter your shipping details, and complete payment.
You will receive an order confirmation email after your purchase.
Q2: Can I cancel or change my order?
Please contact us as soon as possible at contact@bynuvaraoutlet.com.
If your order has not shipped yet, we may be able to cancel or update it.
If it has already shipped, the order must follow our return process.
Q3: I didn’t receive my confirmation email. What should I do?
Please check your spam/junk folder first.
If you still cannot find it, contact us with your full name and email used at checkout.
2) Shipping & Delivery
Q4: Where do you ship from?
We ship from France.
Q5: Do you ship internationally?
Yes, we deliver to many countries worldwide. Available destinations and shipping rates are shown at checkout.
Q6: How long does delivery take?
Delivery times are estimates and depend on your location and selected shipping method.
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France: 2–5 business days
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Europe: 3–7 business days
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International: 5–12 business days
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Express: 2–5 business days
For full details, please refer to our Shipping Policy.
Q7: How can I track my order?
Once shipped, you will receive an email with your tracking number and tracking link (when available).
3) Customs & Import Fees
Q8: Will I have to pay customs duties or taxes?
For orders outside the European Union, customs duties or import taxes may apply depending on your local regulations.
These fees are the customer’s responsibility.
4) Returns & Refunds
Q9: What is your return policy?
Returns are accepted according to the conditions described in our Returns & Refund Policy.
Q10: How do I request a return?
Please contact us before sending anything back at contact@bynuvaraoutlet.com with:
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your order number
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the item(s) to return
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photos if the item is damaged or incorrect
Q11: When will I receive my refund?
Once your return is received and inspected, refunds are usually processed within 5 to 10 business days, depending on your payment provider.
5) Payments
Q12: Are payments secure?
Yes. Payments are processed through secure and trusted payment providers.
We do not store your full payment card information.
Q13: Which payment methods do you accept?
Available payment methods are shown at checkout and may vary depending on your country.
6) Products & Authenticity
Q14: Are your products authentic?
At By Nuvara Outlet, we are committed to offering carefully selected products and providing a transparent experience.
If you have questions about a product before purchasing, feel free to contact us.
For more details, please visit our Authenticity Guarantee page.
7) Customer Support
Q15: How can I contact Customer Service?
You can contact us via:
Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01
Hours: Monday to Friday, 9:00 AM – 6:00 PM (Paris time)
Q16: How long does it take to get a reply?
We respond during business hours and most messages are answered within 24–48 business hours.
8) Business Information
Trading name: By Nuvara Outlet
Legal entity: NUVARA
SIRET (French business ID): 992 271 445 00015
Address: 27 Rue du Maréchal Joffre, 77270 Villeparisis, France
