Frequently Asked Questions (FAQ)

Welcome to BY NUVARA OUTLET.
Below you will find answers to the most common questions regarding orders, shipping, returns, payments, and customer support.

For additional assistance, please contact us at:
contact@bynuvaraoutlet.com

1) Orders

Q1: How do I place an order?

Simply add your selected items to the cart, proceed to checkout, enter your shipping details, and complete payment securely.

You will receive an order confirmation email after your purchase.

Q2: Can I cancel or modify my order?

Please contact us as soon as possible at contact@bynuvaraoutlet.com.

If your order has not yet been shipped, we may be able to modify or cancel it.

If the order has already shipped, it will need to follow our standard return procedure.

Q3: I did not receive my confirmation email. What should I do?

Please check your spam or junk folder first.

If you still cannot locate the email, contact us with:

  • your full name

  • the email address used for the order

2) Shipping & Delivery

Q4: Where do you ship from?

Orders are shipped from France.

Q5: Do you offer international shipping?

Yes. We deliver to many countries worldwide depending on carrier availability and destination.

Available shipping options are displayed during checkout.

Q6: What are the estimated delivery times?

Estimated delivery times after dispatch are:

  • France: 3–7 business days

  • Europe: 4–10 business days

  • International: 8–14 business days

Delivery times may vary depending on customs processing and carrier operations.

For more details, please consult our Shipping Policy.

Q7: How can I track my order?

Once your order has been shipped, you will receive a tracking number and tracking link by email whenever tracking is available.

3) Customs & Import Fees

Q8: Will customs duties or import taxes apply?

For deliveries outside the European Union, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

These charges remain the responsibility of the customer.

4) Returns & Refunds

Q9: What is your return policy?

Returns are accepted according to the conditions described in our Returns & Refund Policy.

Q10: How do I request a return?

Before returning any item, please contact us at:
contact@bynuvaraoutlet.com

Please include:

  • your order number

  • the item(s) concerned

  • photos if the item is damaged or incorrect

Q11: When will I receive my refund?

Once the returned item is received and inspected, refunds are generally processed within 5 to 10 business days depending on your payment provider.

5) Payments

Q12: Are payments secure?

Yes. All payments are processed through secure and trusted payment providers.

BY NUVARA OUTLET does not store full payment card information.

Q13: Which payment methods are accepted?

Available payment methods are displayed at checkout and may vary depending on your country and currency.

6) Products & Authenticity

Q14: Are your products authentic?

BY NUVARA OUTLET works with professional suppliers specialized in premium and luxury fashion distribution.

We are committed to offering authentic products and maintaining a transparent shopping experience.

For additional information, please consult our Authenticity Guarantee page.

7) Customer Support

Q15: How can I contact customer service?

You can contact our team via:

Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01

Customer service hours:
Monday to Friday – 9:00 AM to 6:00 PM (Paris time)

Q16: How long does it take to receive a reply?

Most customer requests are answered within 24 to 48 business hours during opening hours.

8) Business Information

Trading name: BY NUVARA OUTLET
Operating company: NUVARA
SIRET: 992 271 445 00015

Business Address:
27 Rue du Maréchal Joffre
77270 Villeparisis
France