Shipping Policy – By Nuvara Outlet

At By Nuvara Outlet, we are committed to delivering your orders quickly, safely, and with full transparency.
This Shipping Policy explains our processing times, delivery estimates, tracking information, and international shipping conditions.

By placing an order on bynuvaraoutlet.com, you agree to the terms below.

1) Business Information

Trading name: By Nuvara Outlet
Legal entity: NUVARA
SIRET (French business ID): 992 271 445 00015

Business Address:
27 Rue du Maréchal Joffre
77270 Villeparisis, France

Customer Service:
Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01
Hours: Monday to Friday, 9:00 AM – 6:00 PM (Paris time)

2) Order Processing Time (Handling Time)

All orders are prepared within 24 to 48 business hours (Monday to Friday, Paris time), excluding public holidays.

Once your order has been processed, you will receive a confirmation email, and you will receive your tracking information as soon as the parcel is shipped.

3) Estimated Delivery Times

Delivery times are estimates and not guaranteed. They may vary depending on the destination country, customs procedures, weather conditions, and carrier delays.

Estimated delivery times (after dispatch) are:

  • France: 3 to 7 business days

  • Europe (EU + nearby countries): 4 to 10 business days

  • International: 8 to 14 business days (depending on destination)

4) Shipping Confirmation & Tracking

All shipments include tracking whenever available.

You will receive an email with your tracking number once the order has been shipped.

If you do not receive your tracking email within 48 hours after dispatch, please contact us at:
contact@bynuvaraoutlet.com

We ship with trusted carriers such as La Poste, Colissimo, DHL, UPS, or equivalent services depending on the destination.

5) Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • destination country

  • carrier rate

  • package weight and value

Any free shipping offers (if applicable) will be clearly stated at checkout.

6) International Shipping & Customs (Outside the EU)

For deliveries outside the European Union, customs duties, import taxes, or local fees may apply depending on your country.

These charges are not controlled by By Nuvara Outlet and remain the responsibility of the customer.

7) Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address.

If a parcel is returned to us due to an incorrect or incomplete address, refusal, or failed delivery attempt, reshipping costs may apply.

8) Lost, Delayed, or Damaged Parcels

Delays

If your shipment is delayed, please allow additional time, as international deliveries can sometimes take longer due to carrier or customs processing.

Damaged Parcel / Incorrect Item

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery and provide:

  • your order number

  • clear photos of the product and packaging

We will review the case and offer an appropriate solution.

Lost Parcel

If your parcel appears lost or has not arrived within a reasonable timeframe, we will open an investigation with the carrier.

Once the investigation is completed, a resolution will be provided.
If the parcel is confirmed as lost, we will offer either a replacement (if available) or a full refund.

9) Contact

If you have any questions about shipping, delivery times, or tracking, please contact us:

Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01
Hours: Monday to Friday, 9:00 AM – 6:00 PM (Paris time)