Customer Service – By Nuvara Outlet
Welcome to By Nuvara Outlet.
Our Customer Service team is here to assist you with orders, shipping, returns, payments, and product information.
1) Contact Us
Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (Paris time)
2) Business Information (Transparency)
Trading name: By Nuvara Outlet
Legal entity: NUVARA
SIRET (French business ID): 992 271 445 00015
Business Address:
27 Rue du Maréchal Joffre
77270 Villeparisis, France
3) Order Support (Faster Assistance)
To help us assist you faster, please include in your message:
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Full name
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Order number
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Email address used at checkout
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Short description of your request
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Photos (if your request concerns a product issue)
4) Shipping Assistance
For questions about delivery, shipping fees, or tracking, please refer to our Shipping Policy page.
If your tracking shows no updates or a delivery delay, contact us with:
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your order number
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your tracking number (if available)
5) Returns & Refund Requests
For return conditions and refund processing, please consult our Returns & Refund Policy.
If you wish to request a return, please contact us before sending any item back.
6) Secure Payments & Billing Questions
All payments are processed via secure providers.
If you have any billing or checkout issues, please contact us at contact@bynuvaraoutlet.com.
You may also consult our Secure Payments page for more information.
7) Product Questions (Before Purchase)
If you need additional information before purchasing (measurements, additional photos, details), we will be happy to help.
Email: contact@bynuvaraoutlet.com
8) Response Time
We answer customer requests during business hours.
Most messages receive a reply within 24 to 48 business hours.
9) Our Commitment
At By Nuvara Outlet, we are committed to providing:
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clear policies
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transparent business information
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professional customer assistance
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a safe and reliable shopping experience
