Shipping Policy – By Nuvara Outlet

At BY NUVARA OUTLET, we are committed to delivering your orders securely, efficiently, and with full transparency.

This Shipping Policy explains our order processing procedures, estimated delivery times, tracking information, and international shipping conditions.

By placing an order on bynuvaraoutlet.com, you agree to the terms below.

1) Business Information

Trading name: BY NUVARA OUTLET
Operating company: NUVARA
Registered business in France

SIRET: 992 271 445 00015

Business Address:
27 Rue du Maréchal Joffre
77270 Villeparisis
France

Customer Service:
Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01

Customer service hours:
Monday to Friday – 9:00 AM to 6:00 PM (Paris time)

2) Order Processing

Orders are generally prepared within 24 to 48 business hours (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

3) Estimated Delivery Times

Estimated delivery times after dispatch are:

  • France: 3 to 7 business days

  • Europe: 4 to 10 business days

  • International destinations: 8 to 14 business days

Delivery times may vary depending on destination country, customs procedures, and carrier operations.

4) Shipping Carriers & Tracking

We work with trusted shipping partners such as:

  • Colissimo

  • La Poste

  • DHL

  • UPS

  • or equivalent professional carriers depending on the destination

Tracking information is provided whenever available.

Customers receive a tracking number by email once the order has been shipped.

5) Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • destination country

  • package weight and dimensions

  • shipping method selected

Any promotional free shipping offers will be clearly displayed during checkout when applicable.

6) International Shipping & Customs

For deliveries outside the European Union, customs duties, import taxes, or local fees may apply depending on local regulations.

These charges remain the responsibility of the customer.

7) Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

8) Delivery Issues

If you receive:

  • a damaged parcel

  • an incorrect item

  • or encounter a delivery issue

Please contact our customer service team within 48 hours of delivery and provide:

  • your order number

  • clear photos when applicable

We will review the situation and provide an appropriate solution.

If a parcel is confirmed lost after carrier investigation, a replacement or refund may be offered when applicable.

9) Contact

For any questions regarding shipping, tracking, or delivery, please contact us:

Email: contact@bynuvaraoutlet.com
Phone: +33 6 52 30 09 01

Customer service hours:
Monday to Friday – 9:00 AM to 6:00 PM (Paris time)